LUXE COUTURE – SHIPPING, RETURN & REFUND POLICY
Thank you for shopping with Luxe Couture. We are committed to providing a smooth shopping experience and ensuring your orders are delivered safely and efficiently.
SHIPPING POLICY
Order Processing
- Ready-to-Wear Products: Dispatched within 2–3 business days after payment confirmation.
- Custom-Stitched / Altered Products: Dispatched within 7–14 business days due to tailoring and quality checks.
- Orders are not processed on Sundays or public holidays.
Estimated Delivery Time
- Metro Cities: 3–5 business days
- Rest of India: 5–7 business days
- Remote Locations: 7–10 business days
Delivery timelines are estimates provided by courier partners and may vary due to unforeseen circumstances.
Shipping Charges
- Shipping charges are calculated at checkout based on location and package weight.
- Free shipping may be available on eligible orders as announced on our website.
Order Tracking
Once your order is shipped, a tracking link and tracking number will be shared via SMS or WhatsApp.
Delivery Attempts
Courier partners will attempt delivery up to 3 times. If an order is returned due to an incorrect address or customer unavailability, additional re-shipping charges will apply.
Damaged or Missing Items
Please record an unboxing video when opening your package. Any damaged, missing, or incorrect items must be reported within 48 hours of delivery along with supporting photos or videos.
RETURN & REFUND POLICY
Return Window
Returns and exchanges can be requested within 7 days from the date of delivery.
Return Eligibility
Products must:
- Be unused, unwashed, and unworn.
- Have all original tags, labels, and packaging intact.
- Be free from any damage after delivery.
- Be reported within the specified return period.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or discounted products.
- Custom-stitched, tailored, or altered outfits.
- Gift cards.
Damaged or Incorrect Products
Verified damaged or incorrect products reported within 48 hours of delivery will be replaced at no additional shipping cost.
Return Shipping Charges
Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
Refunds
Approved refunds will be processed within 5–7 business days after product inspection and will be credited to the original payment method or issued as store credit.
Exchanges
We offer:
- Size Exchange (subject to stock availability)
- Store Credit for future purchases
CUSTOMER SUPPORT
For order tracking, returns, exchanges, or any assistance, contact us:
📱 WhatsApp: 8714270330
📱 WhatsApp: 8129907733
LUXE COUTURE reserves the right to refuse returns that do not meet the above conditions.